Our normal support hours are: Monday - Friday 1400-1730 Eastern US Time Zone. You can contact
us by email at any time; we try to service emails promptly. Beginning with Version 1.9.6 and by
pre-arranged time, we can log on to your observatory computer, and assist you in real-time.
If you are having difficulty with downloads, installation or operation, please leave word by telephone or
preferably by email at Support@fostersystems.com. We will make arrangements to help you get
started.
Beginning with Release 1.9.8 you must update to ASCOM platformVersion 6.0 to take full advantage of the updates. if
you have not done that until now; this is important for Windows Vista and Windows 7 PC's. Keep in mind that we have
tested the Prolific driver that we have posted on this site. The drivers are changing rapidly because of Windows 7 (and its
changes). We'll let you know if there's a driver change that you should accept.
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This is a free server for private use. FTP servers are useful in remote observation to upload your images safely and
securely. Please conform to the requirements of this server's licensing. One caution.... Web enabled robot software
scanners constantly attempt to invade your server for nefarious purposes. ALWAYS use a long userid and password, and
DO NOT allow anonymous logins.